PLEASE READ THE POLICIES REGARDING RETURNS & EXCHANGES!!
Return & Exchange Policy
- You must request a (Return Authorization) RA Number first for any returns.
- Please do not send any items back before first getting an RA Number and instructions on how to process the return. Your exchange or return will be denied if you do not first request an RA Number and instructions.
- Please first email us at support@womanspersonalhealth for your return with your order number and description of your return.
- Do not return items to the manufacturer.
Return & Exchange Policy Restrictions
All SAVVY SHOPPER ITEMS, PANTIES, NIPPLES, or ANY Item Marked NO RETURN / NO EXCHANGES ARE NON-RETURNABLE
- We will exchange or credit your account on items purchased within 30 days of receipt. All garments must be in a re-saleable condition.
- No returns or exchanges will be accepted over 30 days. Should a late return be sent to us, we will return it at the customer's expense via USPS Priority Mail.
- We will not accept returns, or issue refunds on swimsuits without panty liners, items that have been worn, washed, have the tags removed, stained, the smell of smoke, or damaged in any way. The customer will be charged a return shipping fee to send them back to the customer.
- If you received FREE shipping on your order and your return brings your order below the free shipping offer, you will be charged the original shipping fee.
- If you received FREE shipping on your order and return your order without an exchange, you will be charged the original shipping fee.
- If you exchange an item and want to return the second item and your return meets all of our return/exchange criteria, all shipping charges, restocking fees, credit card fees will be deducted and your return is eligible for store credit only.
- Upon receipt of returned items, we will contact our customers once via email and once by phone to return the disapproved item. Should our customers not respond to our communication within (4) four weeks, at our discretion we will recycle, dispose of or donate returned items, which are unacceptable for refund or exchange based on the above policies.
ALL BRAS THAT ARE MOLDED CUPS AND HAVE BEEN SHIPPED TO YOU IN A BOX MUST BE RETURNED IN THE BOX THAT IT WAS SHIPPED IN. IF THE BRA CUPS ARE CRUSHED WE CANNOT RE-SELL THEM. YOU WILL NOT RECEIVE ANY CREDIT.
Shipping and Handling will be charged for all returns & exchanges unless we made an error in shipping the wrong item.
- All original packaging must be included with the item. The item must be in brand new, resalable condition.
- Any exchange or refund request must be made within 30 days of merchandise receipt. Please send us an email stating your name, order number, item number, and the reason for the return/exchange. Please include your telephone number. We will write back or telephone you with further instructions.
- A minimum restocking fee of 10% applies to each item returned that is not exchanged.
- All Amoena orders that are above $25 and are exchanged, will incur a 10% restocking fee.
- Credit is given within 30 days of receipt of your item.
- If the labels have been removed the items do not qualify for a return under any circumstances.
- We will deduct credit card transaction fees on all returns above $100.
Swimsuits & Swimwear:
- All original packaging must be included with the item. The item must be in brand new, resalable condition, the panty liner in the crotch must be in place, and tags must not be removed.
- Any exchange or refund request for swimwear must be made within 15 days of merchandise receipt. Please send us an email stating your name, order number, item number, and the reason for the return/exchange.
- A 10% restocking fee applies to each swimsuit that is exchanged or returned. Swimsuit / Swimwear returns that meet the above criteria are returnable for store credit only.
If the labels and tags have been removed the items do not qualify for a return under any circumstances. Credit is given within 30 days of receipt of your item.
The customer is responsible for paying return shipping charges. If the reason for the return is the result of our error, we will provide you with free return shipping. After we receive the returned item, we will refund the cost of the original item less the original shipping charges.
- You will be responsible for the packing, postage, and shipping of the item back to us.
- You will be responsible for new shipping charges.
- No refunds on shipping
Shipping choices such as Next Day shipping or any other shipments that we currently do not offer at checkout:
Please email us at support@womanspersonalhealth or use our contact form here if you need any other type of shipping that is not offered at checkout and we will try to accommodate your requests.
Shipping and Handling Charges
- Shipping will be charged according to weight and method used. A minimum shipping charge of $9.95 applies to all orders below $200.
- International orders start at $39.95 and may be more based on the types of products you order based on carrier and weight.
REGARDING INTERNATIONAL SHIPPING
We ship U.S. Postal Service with tracking and delivery confirmation when available to keep the postage a reasonable rate for our customers. Once the package leaves the United States, WE ARE NO LONGER RESPONSIBLE FOR THE PACKAGE. BY ORDERING FROM US YOU AGREE THAT YOU ARE AWARE AND ACCOUNTABLE FOR ANY DUTY, TAX OR VAT WHICH MAY BE CHARGED BY YOUR COUNTRY AND THAT WE WILL NOT BE RESPONSIBLE FOR ANY DUTY, TAX, OR VAT WHICH IS ADDED TO YOUR PACKAGE. Unfortunately, there are countries where there may be a problem with their postal service. PLEASE MAKE SURE YOU GIVE US AN ADDRESS WHICH IS SAFE AND WHERE THE PACKAGE CAN BE DELIVERED TO.
WEBSITE LEGAL DISCLAIMER: Use of this Web site is governed by the provisions contained in the Legal Disclaimer. Your use, or access, to the Website, constitutes your agreement to be bound by these provisions. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS YOU MAY NOT ACCESS OR OTHERWISE USE THE WEBSITE.
